Refund & Return Policy

Effective Date: July 2026

At Vastramayah, customer satisfaction is important to us. We strive to deliver premium-quality ethnic wear that meets your expectations. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

By placing an order through our website, you agree to the terms outlined in this policy.

Eligibility for Returns

You may request a return if:

• The product received is damaged or defective.
• You received an incorrect product.
• The product has a manufacturing defect.
• The product is unused, unwashed, and in its original condition.
• All original tags, labels, packaging, and accessories are intact.
• The return request is submitted within 7 days of receiving the order.

Non-Returnable Items

For hygiene, customization, and quality reasons, the following items are not eligible for return or exchange:

• Products that have been worn, washed, altered, or damaged after delivery.
• Products without original tags or packaging.
• Customized or altered garments.
• Products purchased during clearance or final sale promotions, unless received damaged or incorrect.
• Gift cards, if offered.

Return Process

To initiate a return:

1. Contact our customer support team within 7 days of receiving your order.
2. Provide your order number along with clear photographs if the item is damaged, defective, or incorrect.
3. Once your request is reviewed and approved, return instructions will be shared.
4. Securely pack the product in its original packaging before shipping it back.

Returns sent without prior approval may not be accepted.

Refund Process

Once the returned product is received and inspected:

• You will be notified of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method.
• Refunds are generally processed within 7–10 business days after approval.
• Processing times may vary depending on your payment provider or bank.

Shipping charges, if applicable, are generally non-refundable unless the return is due to our error.

Exchange Policy

We offer exchanges in the following situations:

• Incorrect item received.
• Damaged or defective product.
• Manufacturing defect.

Exchange requests are subject to product availability. If the requested item is unavailable, an appropriate alternative or refund may be offered.

Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Order Number
• Clear photographs of the product
• Photographs of the packaging (if applicable)
• A brief description of the issue

We will review the request and arrange an appropriate resolution as quickly as possible.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return in accordance with this policy if the product qualifies.

Shipping Charges

Unless the return is due to our error, such as receiving a damaged, defective, or incorrect product, customers may be responsible for applicable return shipping charges.

Original shipping charges, if any, are generally non-refundable.

Refund Exceptions

Refunds may not be issued if:

• The product does not meet the return eligibility requirements.
• The item is returned in a used, damaged, or altered condition.
• Original tags or packaging are missing.
• The return request is submitted after the eligible return period.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.

Vastramayah

Address:
123 Fashion Street, Jaipur, Rajasthan 302001, India

Phone:
+91 98765 43210

Email:
support@vastramayah.com